All the people who like to bet have always trusted the bookmakers , especially those who know for sure that they operate within the framework of current legislation, knowing that behind them there is a whole team of professionals leading different areas so that everything goes well but… what happens if we have a problem with a bookmaker?
It does not usually happen, but the Directorate General for the Regulation of Gambling has given different recommendations if a case like these occurs. Whenever there is any kind of problem, the main recommendation is to contact the bookmaker itself to solve the issue, which all have a great customer service.
In the event that there is no agreement or solution on the matter raised, other kinds of measures can be taken, such as going to the DGOJ, always before the judicial process since the latter is much slower and more expensive. On the other hand, the other is totally free, easy to do, with fixed times. Also, no bookmaker likes bad publicity.
What they advise us from the DGOJ is to send an email to the bookmaker and wait for their response. In the event that 30 days have elapsed and there is no response, a claim must be made to the DGOJ, where the process of preparing the complaint and its subsequent presentation at one of the tax offices of our city will begin.